Bits & Bytes Bulletin

ISSUE: Customer wants to add funds to a gift card, increasing the balance available on the card. FIX: Process a payment and apply it to the gift card. Follow the steps below to add funds to a gift card: 1. Start a new ticket 2. Enter customer for the ticket 3. Press a pay code button for chosen method of payment (Cash is used in this example) 4. The ticket shows Change due in the amount of the payment. 5. Click the GIFT CARD payment button, then

ISSUE: Error message displays and receipt printers, cash drawers or credit card terminals are unresponsive. SOLUTION: Restart NCR Counterpoint Device Services. If you are working with NCR Counterpoint and encounter the error "Failure in Device Services Startup: The underlying connection was closed: Could not establish trust relationship for the SSL/TLS secure channel," you are likely finding that your hardware like receipt printers, cash drawers, or credit card terminals are

ISSUE: Error message displays when posting drawers. SOLUTION: Run the Ticket edit List. The edit list will give you the exact error message so that you can determine and correct the problem. You may see a message that the item or customer is not on file and be able to correct the issue and post. If you are unable to resolve the issue, enter a support ticket providing the exact error that you see on the Ticket Edit List.

ISSUE: User cannot log into Counterpoint. User is disabled due to too many failed login attempts. SOLUTION: 1. Have someone that has access to Setup > System > Users login and select the disabled user record. 2. Uncheck “Login Disabled”. 3. Follow one of these two options: a. Click on the “Set Password” button and have the user enter a new password, confirm the password, then SAVE. b. Check “Require Password Change”. Click on the “Set Password” button, enter a