Bits & Bytes Bulletin

ISSUE: Error message displays and receipt printers, cash drawers or credit card terminals are unresponsive. SOLUTION: Restart NCR Counterpoint Device Services. If you are working with NCR Counterpoint and encounter the error "Failure in Device Services Startup: The underlying connection was closed: Could not establish trust relationship for the SSL/TLS secure channel," you are likely finding that your hardware like receipt printers, cash drawers, or credit card terminals are

ISSUE: Error message displays when posting drawers. SOLUTION: Run the Ticket edit List. The edit list will give you the exact error message so that you can determine and correct the problem. You may see a message that the item or customer is not on file and be able to correct the issue and post. If you are unable to resolve the issue, enter a support ticket providing the exact error that you see on the Ticket Edit List.

ISSUE: User cannot log into Counterpoint. User is disabled due to too many failed login attempts. SOLUTION: 1. Have someone that has access to Setup > System > Users login and select the disabled user record. 2. Uncheck “Login Disabled”. 3. Follow one of these two options: a. Click on the “Set Password” button and have the user enter a new password, confirm the password, then SAVE. b. Check “Require Password Change”. Click on the “Set Password” button, enter a