ISSUE: User cannot log into Counterpoint.  User is disabled due to too many failed login attempts.

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SOLUTION:

1.    Have someone that has access to Setup > System > Users login and select the disabled user record.

2.    Uncheck “Login Disabled”.

3.    Follow one of these two options:

a.    Click on the “Set Password” button and have the user enter a new password, confirm the password, then SAVE.

b.   Check “Require Password Change”. Click on the “Set Password” button, enter a simple password (example – ‘password1’), confirm the password and press SAVE.  Let the user know the simple password.  Have the user login, they will be prompted to enter a new password.

4.    Verify that the user can successfully log into Counterpoint.