- lisa07553
- Jul 1
- 2 min read
Updated: Jul 29
Importance of Offline Ticket Entry
Offline Ticket Entry allows you to continue working even when your server fails or your network goes down. It's essential for maintaining business operations during unexpected outages. However, remember that this feature is not meant to solve internet connectivity problems.
Checking Your Offline Ticket Entry Status
Are you not sure if you have Offline Ticket Entry enabled? You can easily check your status:
Navigate to Setup
Go to System
Click on Registration
This will display your registered options. If you find that the Offline Ticket Entry option is missing and you're interested in getting it, please reach out to our sales department at (866) 797-1264, option 1.
Test Offline Ticket Entry Before You Need It!
It's crucial to test your Offline Ticket Entry setup before an emergency arises. Follow these steps to ensure it works seamlessly.
Testing from Your Normal, Live Counterpoint Database
Add or modify an item or customer record.
Wait at least 15 minutes for the system to update.
Exit the normal Counterpoint application.
Testing from Your Offline Counterpoint Database
To test the offline functionality, start with a different desktop icon:
Start Counterpoint in Offline mode.
Confirm that the new or changed item or customer record is available.
Log into Ticket Entry and enter a ticket. Ensure that your cash drawer pops open and a receipt prints.
Complete a sale using a credit card as payment. Did it process successfully?
Exit the Offline Counterpoint application.
Verify Updates in Your Normal, Live Counterpoint Database
After you've conducted your test, return to your regular setup:
Wait at least 15 minutes once more.
Log into regular Counterpoint.
Check for your offline ticket by running the Ticket Edit list for ticket numbers that start with ‘O’. Once verified, do remember to void the test tickets.
If you cannot see the test item, modifications, or the offline ticket in your normal Counterpoint, contact SI Support at (770) 343-8777, option 2.
Important Reminders
Addressing Issues with Offline Functionality
It's critical to resolve any problems with Offline Ticket Entry while your network is still operational. If you encounter issues relying on it due to network disruptions, we will be unable to assist with the problem after the fact. Proactively ensuring your Offline Ticket Entry works will save you time and money in the future.
Benefits of Using Offline Ticket Entry
By adopting Offline Ticket Entry, you enhance your resilience against service interruptions. It allows business continuity, minimizes transaction loss, and keeps customer satisfaction high.
Final Thoughts
In today's fast-paced environment, having a robust backup system is indispensable. Don't wait until a downtime event occurs—test your Offline Ticket Entry now. If you have any questions or need further assistance, please don’t hesitate to contact support. Your business depends on reliable tools, and Offline Ticket Entry can be one of them.
Remember—a moment spent preparing can save a significant hassle later on.