Bits & Bytes Bulletin

ISSUE: Error message displays when posting drawers. SOLUTION: Run the Ticket edit List. The edit list will give you the exact error message so that you can determine and correct the problem. You may see a message that the item or customer is not on file and be able to correct the issue and post. If you are unable to resolve the issue, enter a support ticket providing the exact error that you see on the Ticket Edit List.

ISSUE: User cannot log into Counterpoint. User is disabled due to too many failed login attempts. SOLUTION: 1. Have someone that has access to Setup > System > Users login and select the disabled user record. 2. Uncheck “Login Disabled”. 3. Follow one of these two options: a. Click on the “Set Password” button and have the user enter a new password, confirm the password, then SAVE. b. Check “Require Password Change”. Click on the “Set Password” button, enter a

If you’ve ever looked at an item in Counterpoint POS and noticed that the Quantity on Hand doesn’t match the Quantity Available, you’re not alone. This usually happens when there are unfinished or unposted transactions that are still reserving inventory behind the scenes. Tracking those down manually can be frustrating—but that’s exactly where the Committed Inventory Report comes in. The Committed Inventory Report helps you quickly identify transactions that are holding inve